At the Kōhei Group we believe in using a set of universal principles to guide how we behave internally or externally when working with our clients.
Be impeccable with your word
We believe anything can be accomplished through the power of positive thought. By speaking well of ourselves and of others, we foster a positive environment.
Don’t take anything personally
Transformation is difficult and fear is a natural human reaction. We believe it’s our duty as coaches to recognize fear (and any negative actions associated with it) and help our clients move into courage.
Don’t make assumptions
Ego and bias can be and often are destructive. We believe in data and making scientific decisions.
Always do your best
With the right plan in place, it is important to move at a pace that realizes results but that doesn’t burn people out.
Net Promoter Score (NPS)
% of clients who improved KPIs
Client awards achieved as result of engagement
2019 Malcolm Baldrige National Quality Award for best practices in the Leadership Category.
‘A’ rating in patient safety according to a national study by The Leapfrog Group.
Daniel has a very deep command of Lean principles, systems, and tools and has used his expertise to design some of the most eloquent solutions I’ve ever seen in healthcare. Daniel’s work at GBMC has helped us progress our Lean thinking to new levels in our journey to higher reliability.
Daniel helped our Information Technology group at Alexion develop and deploy a highly effective Lean Management System that allowed us to increase collaboration across different functions and enabled better vendor management. Daniel is comfortable working with executive leadership in formulating strategy and helped us implement and sustain, which is uncommon with consultants. Daniel's coaching style is personable but direct and he was able to form strong relationships with my staff. I would highly recommend Daniel to any executive looking to change their culture and drive results.
Not only Daniel is a true practitioner of LEAN, he is a great teacher as well. He teaches theory and practice of LEAN and it infects people, makes them very enthusiastic to apply obtained knowledge and bring a great change in organization.
There are certain interactions and people you clearly remember throughout your career. There are those that teach, lead by example, inspire and stretch you to think of new ways. For me, Daniel checked all of these boxes.
The Kōhei Group was founded by Daniel Custódio, LinkedIn, with the intent of using Lean principles to make the workplace a more equitable place for all. Daniel has 20 years of experience as a fortune 100 executive in industry and as an independent consultant where he has led several large scale transformations impacting up to 48,000 employees. Daniel is the first recipient of the Shingo Lean Gold certification in services and is one of eight to hold the honor in the world. He is the author of Sacred Workday: How to Build an Awe-Inspiring Business.
Daniel graduated from Hamilton College with a BA in mathematics, the Kellogg School of Management with an MBA, and an advanced degree from MIT in Enterprise Transformation.
Sacred Workday: How to create an awe-inspiring business contains 20 years’ worth of knowledge regarding how to transform a business, large or small, using principles of continuous improvement. This proven blueprint has been used by executives in all industries, from financial services to healthcare, to improve their bottom line and reach levels of performance never-before-imagined.
...a unique and deeply considered method that should be given appropriate consideration from those leaders contemplating the deployment of a system’s approach to Lean management transformations.
I've come across dozens of publications on Vision & Alignment but, as a Hoshin Kanri (policy deployment) practitioner, I find this book as one of the most insightful and relevant when it comes to subtle yet effective management of business organizations (which effectiveness leads to the sacredness of a workday).
Sacred Workday provides a unique insight of the importance of developing new patterns and routines throughout the enterprise of a business.
